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Phone: 0438 101 090 / 0408 564 260
Email: hello@leadersnetworkgroup.com.au
Leading Customer Service Program
Transform Your Team's
Customer Service Skills
In today's competitive market, exceptional customer service is a key differentiator for businesses that want to stand out. The Leading Customer Service Program is designed to equip your team with the tools, techniques, and mindset to provide outstanding customer service that builds loyalty, enhances reputation, and drives growth. Whether you're in community services, retail, hospitality, manufacturing or corporate sectors, our program is tailored to meet the unique needs of your organisation.
Learn more about Leading Customer Service...
What Others Are Saying About Working With Leaders Network
Empowering Team Members
The Leading Customer Service program helped build capacity and knowledge for each member of our team to understand themselves and others better and develop a consistent customer service framework for greater team cohesiveness and collaboration.
Clayton Sippel, CEO
Leadership Development
One of the most positive and helpful leadership and management businesses you’ll find. Cannot recommend them highly enough, both on a personal and professional level.
Craig Budden, Business Owner
Individual And Team Leadership Skills
My confidence as a leader has grown volumes since I began training and engaging with Leaders Network.
Cindy Warren, Manager
Master the Art of Exceptional Customer Service
Why Leading Customer Service Matters....
There's no debate that great customer service is essential for a business to survive and thrive.
Did you know....
86% of customers are willing to pay more for better service
Loyal customers are 5 times more likely to repurchase, 4 times more likely to refer, and 7 times more likely to forgive mistakes
Improving customer retention by just 5% can increase profits by up to 95%
If you are dedicated in enhancing the customer service skillset of your team to enhance business results then the
Leading Customer Service Program
can support your team.
The Leading Customer Service Program is designed to support teams to create an aligned customer service framework and achieve desired customer satisfaction scores.
Learn more about Leading Customer Service...
By engaging in this Program, your business will...
1. Empower Your Team with Practical, Real-world Skills
Equip your team with essential skills including conflict resolution and communication to handle customer interactions confidently.
Elevate Your Service
2. Build a Culture of Proactive Customer Service Leadership
Encourage initiative and leadership at all levels to anticipate and address customer needs proactively and foster an environment of continuous learning.
Lead with Initiative
3. Boost Customer Satisfaction and Retention
Strengthen customer relationships by consistently exceeding expectations and using feedback to drive improvements.
Build Lasting Loyalty
Now let's talk about what's included in the program
Everything you need to create a team who can lead themselves and others through great leadership and communication skills
The Leading Customer Service Program is facilitated by experienced coaches at Leaders Network and is completed through a mix of self-paced learning modules and live facilitated sessions to explore key dimensions of effective leadership, communication, collaboration and customer service.
The program has to been designed to explore habits that can be immediately applied to enhance skills and customer service.
The program consists of 12 modules. Each module provides clear habits that team members can implement to shape the next 6-12 months and beyond in their role and within the business.
Live facilitated sessions and workbooks for each module support the real-world application of the habits explored.
Leading Customer Service Program Inclusions:
12 Leading Customer Service Modules
12 Leading Customer Service Workbooks
6 Live 90-minute masterclasses to break open the content for real-life application
Stephen R. Covey’s ‘7 Habits of Highly Effective People’ for each participant
An onboarding and pre-assessment session with all participants
2 Leaders of Change innovation meetings
A program recap Session
Our comprehensive training program covers essential areas of customer service, helping your team elevate every interaction:
- Customer-Centered Communication: Learn how to listen, understand, and respond to customer needs effectively.
- Problem Solving and Conflict Resolution: Turn challenges into opportunities to strengthen customer relationships.
- Emotional Intelligence in Service: Develop empathy and adaptability to create positive customer experiences.
- Service Recovery Techniques: Build trust by handling complaints and setbacks with grace and professionalism.
- Leadership in Customer Service: Equip your managers and team leaders to foster a customer-centric culture within your organisation.
How This Program is Delivered
Our flexible training options make it easy to implement the Leading Customer Service Program at your organisation:
- Self-paced learning: Flexible and easy access to engage in learning.
- Live virtual or in person workshops: Interactive online or in-person sessions facilitated by a Leaders Network coach designed to engage remote teams.
- Customised training sessions: Tailored workshops that focus on your business in your industry, ensuring relevance and maximum impact.
- Practical application: Opportunities to bring the theory to life through personalising the learning to business and life.
- Business leadership support: Guidance for leaders to implement and monitor the program.
- Tangible results: Pre and post-assessment data to show program success and improvement.
If you would like to enhance your business results in a sustainable way that includes building stronger customer service habits, then this program is for you.
Be
inspired and
supported..
Get support to take your business to the next level!
Sounds Great!
Who is this program for?
- Businesses seeking to elevate their customer service experience.
- Team leaders and managers looking to develop customer service leadership.
- Organisations aiming to boost customer loyalty and improve brand perception.
- Companies undergoing customer service restructuring or improvement initiatives.
Provide team members with the support to gain confidence, motivation and empowerment
Are you ready to lead the way in Customer Service Excellence?
Invest in your team and watch your business thrive.
Enquire about the Leading Customer Service
Program today...
Need to know more ....
When you enrol in the Leading Customer Service Program you get access to proven methodologies and frameworks.
You are also borrowing from our accumulated 60 years in leadership and business and working with leaders and business owners.
Leaders Network's mission is to inspire possibilities, help you get clear and focused on where you are taking your business, and assist you in staying that way.
Your understanding and actions will greatly impact how you show up in business and the world.
If you are wanting to provide exceptional customer service through empowered, confident team members...
This program is for you.
Learn more about the core strategies to help take your business to the next level.
